At Natural Radiance Spa we take the time to prepare for your scheduled appointment before your arrival. We are committed to providing you all with exceptional service. When a client cancels without giving enough notice, they prevent another client from being seen. Please give us 24 hours notice to notify us of any changes or cancellations. We understand that life's circumstances sometimes prevent you from keeping your appointments, but if 48 hour notification is not given, you will be charged 100% of your scheduled service for the missed appointment. We can provide a credit for you to redeem in the future but it is reviewed on a case by case situation.
SERVICES REFUND POLICY
While we make every effort to make our customers as happy as possible, all service sales are final. We are a small business and unfortunately cannot offer refunds on any used or unused appointments/sessions for individual services, service packages or service series.
Gift Cards may be purchased at the spa or online. They may be used towards any boutique product or service. Gift Card must be present at time of purchase/usage. Lost or stolen Gift Cards cannot be redeemed or replaced. Gift Cards do not expire unless promotional. Promotional cards cannot be combined with any discounted services/products, packages, or series. All sales are final. Gift Cards cannot be redeemed for cash.
Natural Radiance Spa PRODUCT RETURN POLICY
While our goal at Pure Eco Spa & Boutique is to make sure our product recommendations will work for you, sometimes your skin might not react as expected. We work with you to choose the best products based on their skincare needs. If you have received a skincare consultation or treatment from Natural Radiance Spa , we welcome your slightly used product as a return if it did not work for you. You may choose another product or get a full refund in the form of credit. Cash back is not available. However, if you have not received a treatment or consultation from Natural Radiance Spa prior to purchasing a product, we are sorry to say that we cannot accept any returns (used or unused).
ONLINE RETURN POLICY
All online purchases are final. Please note, if ordering online, be mindful that if this is a new product for you, it might not work on your skin. If it doesn't work for you, please consider giving the product to someone else who may benefit and/or come in for a skin evaluation or treatment if you haven’t had one, and we can make a product recommendation for you to purchase in the Spa
All orders are shipped USPS Priority mail with tracking between 2-3 business days from shipping date within the United States. There is a flat fee $9.95 for up to two items and $13.75 for three items or more. You will receive an email notification when your item(s) ship. International shipping is not available.